At TPPPL, we strive to serve our customers efficiently and transparently. Our Shipping & Returns Policy is designed to ensure smooth handling of returns, replacements and warranty claims.

1. General Return Guidelines

• All returns require prior approval from a TPPPL HelpDesk Representative at 1 800 267 7474.
• Upon approval, a Return Authorization Number will be issued along with instructions for arranging merchandise pickup.
• Freight charges will be deducted from the credit unless the return is due to a defective product or a shipping error, in which case TPPPL will bear the cost.
• TPPPL is not responsible for damages or delays in credit processing if the customer opts not to use TPPPL’s designated carrier.

2. Return Eligibility

A. Regular Stock Items

• Must be returned within 30 calendar days from the complaint approval date.
• Must be in a saleable condition, with original packaging unopened and seals intact.
• Boxes must not be marked, labeled, or written on.
• No special cuts will be accepted.

B. Non-Stock or Special-Order Items

• Return is subject to third-party manufacturer approval.
• Credit will be issued less any charges imposed by the manufacturer.

3. Defective Product & Warranty Returns

TPPPL Products

• Contact your TPPPL Account Manager or HelpDesk at 1 800 267 7474.
• HelpDesk will attempt to resolve the issue or arrange for return and inspection.

Third-Party Manufacturer Products

• Notify your TPPPL HelpDesk Representative.
• HelpDesk will coordinate with the appropriate buyer and manufacturer.
• If covered under warranty, HelpDesk will arrange return and credit issuance.

Note: All returns are subject to inspection by TPPPL and/or the manufacturer.

4. Preparing Merchandise for Return

Before initiating a return, please have the following details ready:

• Item description and quantity
• Invoice or packing slip number
• Date of purchase
• Reason for return
• Batch or lot number

Once approved, ensure items are properly packed for transportation. Identified goods to be returned to the point of billing/dispatch. Credit will be processed after inspection. If issues arise, customers will be notified in writing.

5. Damaged Goods During Transit

To ensure prompt replacement:

• Inspect shipments upon delivery.
• Note any damage or loss on the freight bill and have it signed by the carrier.
• Report visible damages within 24 hours and hidden damages within 48 hours of delivery.

Important: For returns involving unopened chemicals, EPA and DOT documentation must accompany the shipment. Drivers cannot accept chemicals without proper paperwork.

6. Claims for Shortages or Defects

• Shortages must be reported within 24 hours of delivery.
• Concealed shortages (e.g., full skid deliveries) must be reported within 48 hours.
• Failure to report within these timelines may result in claim denial.

Contact Us

For all return-related queries, please contact the TPPPL HelpDesk at:

1 800 267 7474